DAMILOLA ITUNUOLUWA AGBELEMOGE

Managed comprehensive KYC processes and risk assessments, ensuring strict adherence to local and international AML regulations for a gaming platform.

• Verified customer identification documents for validity and authenticity, ensuring 100% compliance with regulatory standards and minimizing fraud risk.
• Conducted comprehensive risk assessments on customer profiles, categorizing accounts into low, medium, and high-risk tiers to apply tailored due diligence measures.
• Monitored existing customer accounts and transactions for suspicious activity, proactively updating and reassessing KYC profiles to mitigate emerging financial risks.
• Ensured strict adherence to local and international KYC and Anti-Money Laundering (AML) regulations, including FATF guidelines, by continuously adapting processes to regulatory changes.
• Documented detailed findings from customer due diligence processes and reported suspicious activities or non-compliance to internal teams and regulatory authorities, ensuring audit readiness.

Provided comprehensive customer support across multiple channels, resolving issues and enhancing service quality to ensure customer satisfaction.

• Addressed customer inquiries and concerns promptly across phone, email, live chat, and social media channels, ensuring clear and accurate information delivery.
• Resolved customer complaints with empathy and professionalism, working towards quick and effective solutions to ensure high customer satisfaction.
• Identified opportunities to recommend additional products or services based on customer needs, enhancing customer experience and contributing to sales growth.
• Managed and updated customer records in the company database, ensuring 100% accuracy of interactions and transactions for reporting and analysis.
• Collected and analyzed customer feedback to identify service trends and areas for improvement, providing recommendations that enhanced overall service quality.

Managed financial accounts, oversaw data operations, and streamlined office administration to ensure efficient business functions for a fisheries enterprise.

• Prepared daily statements of accounts and regular reports on expenses and office budgets, providing critical financial insights for decision-making.
• Managed company accounts and maintained accurate financial files and records, overseeing all disbursements to ensure operational efficiency and compliance.
• Implemented and maintained a robust filing system for important and confidential company documentation, ensuring data integrity and rapid retrieval.
• Coordinated with maintenance vendors for repairing and replacing office equipment, minimizing downtime and ensuring continuous operational flow.
• Managed office supply inventory, optimizing stock levels and placing orders as needed to ensure uninterrupted official operations.

Conducted external stock audits and inventory management, ensuring accuracy and compliance for clients, including a major sugar refinery.

• Verified supplies against invoices and purchase orders, meticulously monitoring stock distribution to ensure accuracy and prevent discrepancies.
• Maintained precise stock records using both manual and computerized systems, achieving high data accuracy for effective inventory management.
• Reconciled physical stock counts with system records using Microsoft Excel, identifying and resolving discrepancies to improve inventory accuracy.
• Evaluated financial statements and assessed accounts for accuracy and compliance, applying strong problem-solving skills to identify and rectify errors.
• Investigated internal systems and operations, assessing risk management approaches and providing recommendations for process improvements.

Provided comprehensive administrative support and client management, ensuring efficient front desk operations and positive visitor experiences.

• Managed and updated visitor logs, appointment schedules, and essential documentation with high accuracy, ensuring discretion with confidential information.
• Maintained daily bookkeeping records, including purchases, expenses, petty cash, and asset/stock registers, ensuring financial transparency.
• Managed all incoming calls, efficiently redirecting inquiries and relaying messages to ensure seamless communication flow and operational continuity.
• Maintained updated office records and files, proactively monitoring office costs and expenses to support efficient budget management.
• Provided exceptional customer service, greeting and assisting clients/customers, enhancing their experience and maintaining a professional front office environment.